These terms and conditions, and all Returns and Delivery Policies, will apply to your purchase of any products/s from the Haya Collective website and form a legally binding contract between you and Haya Collective. Your acceptance of the terms and conditions is given when you purchase goods from us.

The terms and conditions may change throughout time. Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend our services without notice. We will not be liable if for any reason this website is unavailable at any time or for any period.



Please consider that buying products over the Internet provides a different shopping experience to buying in-store. We have made every effort to display as accurately as possible the colours and style of our products. However, as the actual colours you see will depend on your monitor settings, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery and we cannot be held responsible for differences which appear as a result of the aforementioned point. All measurements are approximate, but every effort is made to ensure they are as accurate as possible. Please refer to the Size Guide for clarification.

Please also note due to the nature of manufacturing, all lengths stated are approximate and variations of/up to 1 inch may occur.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information is entered onto the system.

However, if we discover an error in the price of any goods that you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel, and you have already paid for the goods, you will receive a full refund.


Pricing & Availability

Prices are subject to change without notice. Prices are inclusive of VAT (where applicable). Delivery costs can be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

All Goods are subject to availability – we may not be able to supply your order. We reserve the right to refuse an order. Non-acceptance of an order may, for example, result from: the product ordered being unavailable from stock, our inability to obtain authorisation of payment, the identification of an error within the product information etc. If there are any problems with your order we shall contact you.


Payment Method

We accept payments from all major debit cards and credit cards as well as direct EFT. All transactions are securely processed on our server via PayFast using a verified SSL certificate ensuring that all data provided is encrypted. Haya Collective does not store any debit/credit card information.


Usage, Imagery & Content Copyright

You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ’embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws. All original photography and imagery on www.hayacollective.com and related social media pages are the property of Haya Collective. Imagery and photography is copyrighted and cannot be reused or repurposed without prior consent from Haya Collective. We reserve the right to close accounts of any users found to be misusing the website and it’s related content. 


Promotions & Special Offers


1.The offer is valid at hayacollective.com only.

2.The offer is valid while product lasts until 09:00AM 03/12/2017.

3. Percentage discount is already marked off final price on all full priced merchandise, displayed on site.

4.Cannot be used in conjunction with any other offer, promotion or coupon.

5.Store credit may be used towards the purchase of sale items.

6.Free Shipping only applies to orders over R500.

7.Exchange policy allowed based on sizing. Items will only be exchanged if the item is still in stock. Kindly ensure Returns Policy is adhered to.

8.STRICTLY no cash refunds on promotional sale.

9.Discount percentage offer does not apply to customised items. Custom items are quoted via email and accepted once payment is complete.

10. Delivery lead time extended to 20 working days for  sale orders.


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EID'18 orders are now closed. Kindly note delivery lead times are 14 - 21 working days.